Mobile Recharge/Bill Payment

Cazhon offers user-friendly third-party payment services, enabling you to effortlessly settle bills with various service providers like telecom, municipal authorities, insurance companies, and more ("Bill Payment Services"). This service is available to Indian residents. To use Bill Payment Services, you'll need to share your biller-related account information, such as customer account numbers or IDs, and any relevant details required for accessing your accounts and bill details with these providers. By utilizing Bill Payment Services, you explicitly authorize Cazhon to securely store, use, and access your Bill Payment Account Information solely for the purpose of delivering these Services. As a proactive risk management measure, Cazhon reserves the right to withhold processing of transactions that are assessed as high-risk, suspicious, or potentially fraudulent at its sole discretion. Please note that you are accountable for the accuracy of all information provided for each payment request, including Bill Payment Account Information, contact numbers, transaction amounts, and more.

a. Seamless Payment Scheduling

The posting times for payments may vary based on your chosen biller. Upon receiving a payment instruction, you empower Cazhon to send relevant directions to payment system providers for debiting your card, bank account, prepaid account, or card, and remitting payments to billers on your behalf. Payment processing aligns with the policies and procedures of the respective billers. While we do not assume liability for biller-related processing delays, we also encourage you to schedule your payment dates promptly to ensure timely processing.

b. Timely Payment Responsibility

Responsibility for settling late charges and penalties imposed by billers solely rests with you.

c. Accessible Payment History

We do not routinely send out statements displaying your bill payment history. You can conveniently access information about your bill payment requests through the Cazhon platform. Additionally, we recommend verifying your bill payment details against any statements or records provided by the biller as well as your payment source.

d. Handling Failed Transactions

In instances where prepaid payments are involved, if your card, bank account, or prepaid payment instrument is charged, yet the intended service isn't provided by the respective service provider within 48 hours post-transaction completion, please notify us at contact@cazhon.com or seek assistance through the Help and Support section. Kindly include essential transaction details like biller name, account number/mobile number, payment value, transaction date, and order number. Following a thorough investigation, if it's determined that the charged amount hasn't translated into the intended service, a refund will be initiated to your source within 7 working days from the receipt of your email.

Regarding Refund Questions

CazhOn welcomes your questions or comments regarding this Statement of Refund. If you believe that CazhOn has not adhered to this Statement, please contact CazhOn at:

Address:

Cazhon Technologies India Private Limited
19/1, KAS Nagar, 2nd Cross
Court Road, Maravaneri
Salem - 636007

Email Address: contact@cazhon.com
Telephone number: 9566703427
Effective as of May 22, 2022