FAQ

When you make a purchase from a retailer featured on our website and once you click through our portal and redirected to the retailer site - the retailer will give us a commission for sending you to their website.

We pass on the applicable commission back to you as a cashback, which is actually paid by the retailer, then we will make your cashback 'payable' to withdraw and spend.

Yes, a registered account holder needs to earn a minimum cashback amount of Rs. 50 in their online account and once they cross Rs. 50 they are entitled to transfer it to their bank account.

If the purchase was made less than 3 days ago, please wait a little longer. It can take while for retailers to track sales. However, if you have made a purchase over 3 days ago but have not received an email acknowledging the purchase from us, please contact us or raise a ticket in our system. No Missing Cashback Claims will be accepted after 10 days. Sometimes, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and attempt to get your Missing Cashback.

You need to submit to us the information such as: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.

Please login to your account and click on the missing cashback status and you will find more information over there.

We will try our best to resolve any issues/disputes at the earliest however we have time frame based on the nature of complaint a window between 10-40 days.

Payments made by NEFT are processed thrice a week. It depends on your bank, usually the payment should reach your account within 5-6 business days from the date of your request.

There are no limits you can withdraw your amount as many times.

Shopping Trips table captures all the pertinent data of your Cashback clicks whether on the Cazhon website or in a Cazhon email, phone app or browser add-on, or on any Coupon, Deal or Activate button.

A cash-back-eligible click will always have a Click ID. At any point of time if you need to enquire about the missing Cashback, please keep this number handy when contacting Cazhon support.

If the cash-back-eligible click converts into a purchase, the store will notify Cazhon about your order within 7 days or less and a green money bag icon will appear next to your Shopping Trip, indicating that you have received Cashback for your purchase.

Changing an order after it is placed will result in no Cashback. These changes can be for example returning an order, modifying an order, placing an exchange, or returning part of an order. If you want to avail the Cashback you may have to cancel your order and make a new one through your Cazhon member account to avail Cashback.

Adblocks may interfere with the Cashback tracking so it is advisable to temporarily disable AdBlock and similar add-ons prior to your shopping through Cazhon. Also, try to uninstall Cashback toolbars as they can redirect your Cashback credit to another shopping portal or affiliate.

Making changes to any of your buy after you purchase may result in a Cashback retraction which might include for example: return, exchange, quantity change, adding/removing items, or calling the store to assist with the order

Merchants may even reverse Cashback if it comes to their attention that the order did not qualify for Cashback credit, because of the terms associated, ( available for you to view on Cazhon Website), or due to the store's Cashback page, or due to a non-eligible coupon code or payment method being applied.

Cashback can be reversed under following circumstances too:

  • A non-eligible coupon code not found directly on Cazhon, including coupons from other Cashback websites, member exclusive emails, catalogs, and even the retailer's official website.
  • A non-eligible payment method such as gift cards, store credit, and rewards points. If by any chance your Cashback credits was retracted and you think that any of the above reasons explains it, please submit a Cashback enquiry with Cazhon customer support and we will revert at the earliest.

FAQ

When you make a purchase from a retailer featured on our website and once you click through our portal and redirected to the retailer site - the retailer will give us a commission for sending you to their website.

We pass on the applicable commission back to you as a cashback, which is actually paid by the retailer, then we will make your cashback 'payable' to withdraw and spend.

Yes, a registered account holder needs to earn a minimum cashback amount of Rs. 50 in their online account and once they cross Rs. 50 they are entitled to transfer it to their bank account.

If the purchase was made less than 3 days ago, please wait a little longer. It can take while for retailers to track sales. However, if you have made a purchase over 3 days ago but have not received an email acknowledging the purchase from us, please contact us or raise a ticket in our system. No Missing Cashback Claims will be accepted after 10 days. Sometimes, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and attempt to get your Missing Cashback.

You need to submit to us the information such as: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.

Please login to your account and click on the missing cashback status and you will find more information over there.

We will try our best to resolve any issues/disputes at the earliest however we have time frame based on the nature of complaint a window between 10-40 days.

Payments made by NEFT are processed thrice a week. It depends on your bank, usually the payment should reach your account within 5-6 business days from the date of your request.

There are no limits you can withdraw your amount as many times.

Shopping Trips table captures all the pertinent data of your Cashback clicks whether on the Cazhon website or in a Cazhon email, phone app or browser add-on, or on any Coupon, Deal or Activate button.

A cash-back-eligible click will always have a Click ID. At any point of time if you need to enquire about the missing Cashback, please keep this number handy when contacting Cazhon support.

If the cash-back-eligible click converts into a purchase, the store will notify Cazhon about your order within 7 days or less and a green money bag icon will appear next to your Shopping Trip, indicating that you have received Cashback for your purchase.

Changing an order after it is placed will result in no Cashback. These changes can be for example returning an order, modifying an order, placing an exchange, or returning part of an order. If you want to avail the Cashback you may have to cancel your order and make a new one through your Cazhon member account to avail Cashback.

Adblocks may interfere with the Cashback tracking so it is advisable to temporarily disable AdBlock and similar add-ons prior to your shopping through Cazhon. Also, try to uninstall Cashback toolbars as they can redirect your Cashback credit to another shopping portal or affiliate.

Making changes to any of your buy after you purchase may result in a Cashback retraction which might include for example: return, exchange, quantity change, adding/removing items, or calling the store to assist with the order

Merchants may even reverse Cashback if it comes to their attention that the order did not qualify for Cashback credit, because of the terms associated, ( available for you to view on Cazhon Website), or due to the store's Cashback page, or due to a non-eligible coupon code or payment method being applied.

Cashback can be reversed under following circumstances too:

  • A non-eligible coupon code not found directly on Cazhon, including coupons from other Cashback websites, member exclusive emails, catalogs, and even the retailer's official website.
  • A non-eligible payment method such as gift cards, store credit, and rewards points. If by any chance your Cashback credits was retracted and you think that any of the above reasons explains it, please submit a Cashback enquiry with Cazhon customer support and we will revert at the earliest.

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